Senior IT

Key Responsibilities:

System and Network Maintenance:

• Install, configure, and maintain computer hardware, software, printers, and network devices.

• Regularly update systems with the latest security patches and features.

• Monitor network performance, prevent and resolve issues to ensure optimal functionality.

Technical Support:

• Provide first-line technical support to employees via phone, email, or in person for hardware, software, and network issues.

• Diagnose and troubleshoot desktops, laptops, servers, and other equipment.

• Assist staff with office software (e.g., Microsoft Office 365) and enterprise applications.

Data and Network Security:

• Implement and maintain security measures (e.g., firewalls, antivirus software) to protect company data.

• Perform regular data backups to ensure disaster recovery capabilities.

• Ensure compliance with Indonesia’s data protection regulations (e.g., UU ITE and PP PSTE).

IT Project Management:

• Participate in planning and executing IT projects, such as system upgrades, software migrations, or hardware deployments.

• Coordinate with vendors to procure hardware, software, or services that meet company needs.

• Test new technologies and equipment for compatibility with existing systems.

User Training and Documentation:

• Train employees on IT systems and software usage.

• Create and maintain documentation for IT system configurations, processes, and user guides.

• Promote knowledge sharing to facilitate team collaboration and issue resolution.

New technology and automation solutions:

• Introduce new technology and automation solutions to the company to enhance workflow efficiency and productivity.

• Evaluate and implement tools such as workflow management software, cloud based platforms, or automation systems to streamline business processes.

• Collaborate with crossed-teams to ensure new technologies align with company goals and adapt to the operational environment.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent qualifications (e.g., HND or relevant certifications).

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

• Minimum 2 years of experience in IT support or system administration in an office environment.

• Familiarity with Windows, Linux, and macOS operating systems, as well as network protocols and security practices.

• Experience with automation tools, workflow software (e.g., RPA tools like UiPath), or cloud platforms (e.g., AWS, Azure) is an advantage.

• Strong troubleshooting and problem-solving skills.

• Knowledge of network devices (routers, switches, firewalls) and VoIP systems.

• Excellent communication and interpersonal skills to interact with non-technical staff.

• Familiarity with Indonesia’s local IT vendors and market is a plus.

• Experience in utilizing AI tools to assist productivity is a plus.

• Fluent in English and Bahasa Indonesia (spoken and written) for communication with local and international teams.

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